Technical
From CMOpedia
Contents |
Login Issues
Can’t login
- Enable cookies in your internet browser.
- Shut down Zone Alarm.
- Set internet security settings to medium.
- If you have not received any password make sure to check your spam and junk mail filter. As it is sent within a few minutes from registration.
- Make sure the password and e-mail address is correct. Apply for a new password by using the Forgot Password?-function on the main site CM-Online
- Your subscription has been cancelled or suspended. Check with a gamemaster-uk@cm-online.com or payment-uk@cm-online.com
- Your firewall do not allow ActiveX objects to be invoked for site www.cm-online.com. Make sure it does. Or ask your network administrator to help you.
- Your computer are on a network that uses a proxy server. Check with your ISP or network administrator to find out. Use another computer or get rid of the proxy.
Being logged off
"Getting logged out for being inactive for 30 mins"
- Check the Compatibility Test
- Try with another browser (Internet Explorer or Firefox).
- Update your computer with Windows Update
- Update Macromedia Flash
Browser problems
Error has occured, page don´t load
Sometimes things stop working. Sometimes the problem is a temporary thing at our site, our ISP, your ISP or in your computer. If it is not temporary there is several things you can try. Especially after recent patching or if you done something yourself on your computer or network.
A good start is to check the Compatibility test
- Try with another browser (Internet Explorer or Firefox).
- Update your computer with Windows Update.
- Update Macromedia Flash
- Revise your firewall settings on your computer to allow ActiveX objects to be invoked for site uk.cm-online.com.
- Get rid of any proxy if you use one (contact your ISP/network administrator).
- Run a Spyware Check with help of ad-aware (requires an install)
Compability test
Problems with Macromedia Flash
If you get the message "movie is causing macromedia flash player X to run slowly", try lower the security settings in your browser. In Internet Explorer you find a slider for security under Tools - Internet Options - Security. Set it to Medium or lower if that does not work.
For other problems try reinstalling Flash. For that you might need to download the Macromedia Flash Player Uninstaller. Uninstall Flash again with that program and then install it. Check here for Instructions
Latest Macromedia Flash version.
No access
Can’t go To Team
Most likely the server is down for an update (night time and mornings) or a quick restart. Try again a little later.
Else check here for how to solve Browser Problems
Alternative browsers and OS
Mac and Linux support
CM-Online do not officially support Mac OS or Linux but if you have the latest version of Internet Explorer or Firefox it might work fine anyway.
Firefox
CM-Online do not officially support Firefox but it should normally work fine anyway.
Download Firefox.
